TERMS AND CONDITIONS
The company AM Printservice Nordic AB (corp. ID no. 559255-4744) provides services in the 3D Solutions service area and offers its services to corporate customers only.
When the customer uses the services, he accepts these terms without limitation or reservation. If the customer does not agree to these terms, he does not have the right to use the services.
1. Scope of the Service
The platform is a service via which the customer can use the AM Printservice web portal, www.amprintservice.com to order different three-dimensional models. The model is defined in accordance with the Customer Assignment or in accordance with the current instructions on the web portal.
2. Offer and Order Confirmation
For Services not regulated in mutually signed Agreements, the Offer or Order Confirmation constitutes a binding agreement.
The Offer is valid for 30 days from the date of the Offer and the Customer’s acceptance shall have been submitted to AM Printservice within this period. If another time is stated on the Offer, or if the production is intended to start within 30 days of the Offer date, the Offer must be accepted without undue delay to be binding for AM Printservice.
AM Printservice has the right to provide Offer material in digital or another form that AM Printservice has developed and uses for the purpose of providing the Offer. Unless agreed otherwise, the Customer may not utilize or allow third parties to view the Offer material and is obliged to return it to AM Printservice on request.
3. Customer’s responsibility
The Customer is to fulfil the obligations stipulated in these Terms and Conditions.
3.1 Customer Assignment
The assignment covered by the Agreement is stated in the respective Customer Assignment. The Customer is responsible for ensuring that the Customer Assignment contains all the information required for AM Printservice to be able to perform the assignment correctly and on time. During the term of the Agreement, the parties may agree to add new Customer Assignments to the Agreement. Customer Assignments that are added during the term of the Agreement shall be signed by both parties and become a part of the Agreement as soon as both parties have signed them. If the Customer wishes to add new Customer Assignments during the contractual period involving changes that in AM Printservice’ judgement affect the basis for the agreed prices, terms and conditions defined in the Agreement, such changes must be based on a written supplementary agreement.
3.2 Customer delay
If the Customer fails to fulfill a contractual obligation on time, AM Printservice is entitled to compensation for direct costs resulting from the delay. If the delay causes significant inconvenience for AM Printservice, AM Printservice also has the right to cancel the Agreement.
3.3 Responsibility for content of the material
As a user of the Service, the Customer is responsible for ensuring that the models, in terms of content and design, text and motifs:
• do not constitute infringement of a trademark, copyright or other intellectual property.
• If the Customer uses motifs, the Customer must be sure that the Customer is entitled to use the motif. • do not violate law, regulation, government instruction, use or custom.
• do not contain pornography, violence or hate speech.
• do not cause damage or other inconvenience to AM Printservice or third parties.
3.4 AM Printservice’ right not to distribute models
AM Printservice reserves the right not to produce and distribute models with content and/or design that violates these Terms and Conditions, in the opinion of AM Printservice. Such a decision does not mean that the Customer has the right to have the fee that has been paid reimbursed or is entitled to other compensation from AM Printservice.
By accepting these Terms and conditions, the Customer pledges to hold AM Printservice harmless for all costs and any other damage caused to AM Printservice or third parties as a result of the Customer's use of the Service in violation of these Terms and Conditions.
4. Quality deficiencies
Quality deficiencies refer to deviations and variations in the nature of the performance and characteristics which, according to professional judgment, do not constitute only a slight deviation or minimal variation from samples, models or similar. In assessing whether an error is non-serious or serious, attention shall be paid to the nature and character of the performance, including quality level, design and execution, as well as use and value.
Quality deficiencies do not include deviations that are deemed to be due to the Customer failing to fulfill its obligations under the Agreement, for example, if the Customer submitted incorrect material or failed to order changes or corrections.
AM Printservice will rectify errors in performance through remedy or redelivery. The remedial action must be taken with the urgency required by the circumstances. If the Service can be used for its purpose despite the fault (not a serious fault), AM Printservice may, instead of remedying the fault, make a price deduction that corresponds to the significance of the fault, if the cost of performing a remedy clearly exceeds the significance of the fault.
5. Information about processing of personal data
5.1 Personal data
When the Customer uses the Service, AM Printservice may process personal data that is attributable to the Customer. AM Printservice is the data controller for such processing of personal data.
5.2 Responsibility for texts
AM Printservice is not responsible for the design of the texts on the models. Note that there are rules in e.g. applicable personal data laws stating that other people’s personal privacy may not be violated.
6. Intellectual property rights
6.1 AM Printservice’ property
All intellectual property rights and technical solutions relating to the Service are the property of AM Printservice, or property belonging to rights holders represented by AM Printservice, and may not be used by the Customer beyond what has been granted in writing by AM Printservice.
6.2 Customer’s property
All intellectual property rights to the Customer’s property are the property of the Customer.
AM PRINTSERVICE AB
593 30 Vastervik, Sweden
www.amprintservice.com firstname.lastname@example.org Org. nr 559255-4744
7. Ordering, distribution, and prices
Ordering of models is done in accordance with the instructions that are available in connection with the order function on the web portal.
8. AM Printservice’ liability and undertakings
In the case of faults, deficiencies or delays in the provision of the Services, AM Printservice’ liability is limited to the remuneration already or to be paid by the Customer to AM Printservice in accordance with applicable price annex for the production affected by the fault, deficiency or delay.
8.2 Production and Distribution
AM Printservice undertakes to produce and distribute the models in accordance with the Agreement, Customer Assignments, and applicable instructions on the web portal. AM Printservice has no product responsibility for the model or any liability for the actual purpose or use of the model by the Customer.
8.3 AM Printservice’ responsibility for production and distribution
AM Printservice’ responsibility for production and distribution within the framework of the Service is always limited to the remuneration paid by the Customer to AM Printservice for such production and distribution. AM Printservice is not responsible for defaults in production and distribution due to circumstance beyond its control such as acts of nature, delay in transportation and cargo, fire, flooding, civil unrest, strikes, shortage of material or defects due to subcontractors.
8.5 Quality of design in file
AM Printservice is not responsible for the quality of the file that the Customer chooses to send as a model, unless otherwise agreed in writing between the parties.
9. Right of cancellation and complaints
There is no right of cancellation and the Customer therefore has no opportunity to retract its purchase. This is because the ordered model is produced in accordance with the Customer’s instructions and, due to its characteristics, it cannot be sold to another customer or used by AM Printservice.
Disputes arising from purchases relating to the Service and/or relating to these Terms and Conditions are adjudicated by the Swedish General Court.
11. Customer service
In the case of questions about the Service, you are welcome to contact AM Printservice, customer service via email to: email@example.com